Shipping Policy

Borough Fashion's Shipping Policy

We aim to provide a seamless and stress-free shipping experience for your convenience and peace of mind. Below are the details of our shipping process.

SHIPPING AREA

Country: We currently ship within the United Kingdom and are exploring opportunities to expand to additional regions in the future.

SHIPPING COSTS

Within United Kingdom: Free shipping on all orders.
No hidden fees: All fees are clearly indicated during checkout.

ORDER PROCESSING TIME

Processing time: Orders are processed within 1 to 2 business days, Monday through Friday.
Processing deadline: We process orders daily until 21:00 (GMT) (London, United Kingdom).
Weekend orders: Orders placed on weekends will be processed the next business day.

DELIVERY

Estimated transit time: 5 to 9 business days.
Estimated total delivery time (including processing time): 6-11 business days
Business days: Shipments take place from Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

Reliable courier services: We ship via our trusted shipping partner Royal Mail.
Insured shipments: All shipments are insured. Please contact our customer service in case of loss or damage in transit.
Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our carbon footprint.

FOLLOWING INSTRUCTIONS

Tracking Information: After the purchase, you will receive an email with the tracking information, including the name of the shipping company and the tracking number.
Track your order: You can track your order through our website. Simply enter your tracking number on our tracking portal to check the status of your order.
Questions: Our support team is ready to help you with any questions you may have about tracking your order.

MISSING ITEM PROCEDURE

To report missing items: Please contact our customer service via info@boroughfashion.com within 7 days of receiving your package.
Solution: We will resolve the issue as soon as possible and send a replacement item or offer a refund. The current average response time is 24 hours.

CANCELLATION POLICY

Orders can be cancelled within 30 minutes of placement. After this window, your order will be processed and prepared for shipment, and cancellations will no longer be possible. To cancel, please contact our customer service within the 30-minute timeframe info@boroughfashion.com. After the 30 minutes, cancellation is no longer possible, and you will have to wait until you have received your order to follow the return process.

INCORRECT ADDRESS DETAILS

It is the customer's responsibility to ensure that all shipping information is accurate and complete at the time of ordering. We are not liable for lost or delayed shipments resulting from incorrect address details. If a delivery cannot be completed due to such errors, any shipping costs incurred will be deducted from the refund amount. Additionally, an administration fee of up to £15 may apply for processing the refund. Should you choose to have your order reshipped after providing the correct address, you will be responsible for the new shipping costs as well as any applicable administration fees.

CONTACT US
We strive for optimal customer satisfaction. Feel free to contact our specialist customer service team using the contact details below or by filling out the contact form. Your feedback is very valuable to us. The current average response time is 24 hours.

Brand name: Borough Fashion
Company name: Zidago
Company number: 0733590907

Email: info@boroughfashion.com
Contact Form: Click here
Customer Service Opening Hours: Monday to Friday - 8:00 a.m. to 6:00 p.m. , Sunday we are closed