Shipping policy

Shipping Policy

We aim to provide a seamless and stress-free shipping experience for your convenience and peace of mind. Below are the details of our shipping process.

Shipping Area

Country: We currently ship within the United Kingdom. We are exploring opportunities to expand to additional regions in the future.

Shipping Costs

Within the United Kingdom: Free shipping on all orders.

No hidden fees: All applicable fees are clearly displayed at checkout.

Order Processing Time

Processing time: 1–2 business days (Monday to Friday).

Processing deadline: Daily until 22:00 (GMT).

Weekend orders: Orders placed on weekends will be processed the following business day.

Delivery

Estimated transit time: 5–9 business days.

Total delivery time: 6–11 business days (processing + transit).

Note: Delays may occur due to external factors such as weather or courier disruptions.

Shipping Process

Courier: We ship exclusively with Royal Mail or equivalent trusted UK carriers.

Insured shipments: All parcels are insured. In case of loss or damage, please contact our customer service.

Eco-friendly packaging: We aim to use sustainable packaging to reduce environmental impact.

Tracking

Tracking info: You will receive a tracking number and courier name via email once your order is shipped.

Track your order: Use our tracking portal on the website to follow your parcel's journey.

Missing Items

Reporting: Notify us within 7 days of receipt via info@boroughfashion.com.

Resolution: We’ll arrange a replacement or issue a refund. Average response time: 24 hours.

Cancellation Policy

Orders may be cancelled within 30 minutes of placement by contacting info@boroughfashion.com. After this period, cancellations are no longer possible and you must follow our return process once you receive the order.

Incorrect Address Details

It is the customer’s responsibility to ensure all shipping details are correct at the time of ordering. We are not liable for failed or delayed deliveries due to incorrect addresses. If a parcel is returned, any associated shipping costs will be deducted from your refund. A re-shipment is possible upon request, with new shipping fees and a handling charge of up to £15.

Contact Us

For questions regarding shipping, tracking or lost items, please contact our customer service team:

  • Company: Borough Fashion, operated by Zidago
  • Company Number: 0733590907
  • VAT Number: BE0733590907
  • Address: Roospad 1 box 1, 3630 Maasmechelen, Belgium
  • Phone: +32 465 92 33 60
  • Email: info@boroughfashion.com
  • Contact Form: Click here
  • Customer Service Hours: Monday to Sunday, 09:00–19:00

Average response time: 24 hours.